Refund and Returns Policy

Thank you for shopping with Agostino Saval. We are dedicated to ensuring your satisfaction and providing a seamless shopping experience. This Refund & Returns Policy outlines the procedures and guidelines for returning items and seeking refunds.

Return Eligibility

To be eligible for a return and refund, please ensure the following conditions are met:

  1. Return Request Period:
    • You must initiate a return request within 14 days from the date of delivery.
  2. Item Condition:
    • The item must be in its original condition, unused, and with all tags and packaging intact.
    • Items with signs of wear, damage, or alteration will not be eligible for return.
  3. Personalized Items:
    • Personalized or customized items are generally not eligible for return unless there is a manufacturing defect or an error on our part.

Return Process

If you wish to initiate a return, please follow these steps:

  1. Contact our Customer Support:
    • Reach out to our customer support team through email at [email protected]. You can also utilize the live chat option on our website during business hours.
  2. Provide Information:
    • Share your order number, details of the item you wish to return, and the reason for the return.
  3. Return Authorization (RA) Number:
    • Our support team will guide you through the return process and provide you with a Return Authorization (RA) number.
  4. Packaging and Shipping:
    • Securely package the item to prevent damage during transit.
    • Ship the item back to the address provided by our support team.
    • You are responsible for return shipping costs, except in cases of manufacturing defects or errors on our part.

Refund Terms

Upon receiving and inspecting the returned item, we will initiate the refund process based on the following terms:

  1. Refund Method:
    • Refunds will be issued using the original payment method within 5-7 business days from the receipt of the returned item.
  2. Refund Amount:
    • The refund will be processed for the original purchase price of the returned item, excluding any shipping and handling charges, unless the return is due to a manufacturing defect or an error on our part.
  3. Partial Refunds:
    • In cases where the item does not meet the eligibility criteria, a partial refund may be issued based on the item’s condition.

Please note that cash refunds or refunds to third-party accounts are not available.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund as applicable.

Contact Us

If you have any questions or need assistance regarding returns, refunds, or any other inquiries, please don’t hesitate to contact our customer support team. We are here to provide you with the necessary support to ensure a seamless and enjoyable shopping experience.

Note: This Refund & Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

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